Return Policy
Last Updated: 24 Jan 2025
Thank you for shopping at abcmattress. We understand that sometimes a product may not meet your expectations, and we are here to help you with your return.
Returns
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Please contact our customer service team within [insert number] days of receiving your item to initiate the return process.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
- If your return is approved, the refund will be processed, and a credit will be automatically applied to your original method of payment within [insert number] business days.
- If your return is rejected, we will provide you with an explanation, and the item will be shipped back to you at your expense.
Return Shipping
To return your product, please contact our customer service team to receive detailed instructions and a return authorization (RA) number. The customer is responsible for paying the return shipping costs unless the return is due to a mistake on our part or a defective product.
Damaged or Defective Items
If you receive a damaged or defective item, please contact our customer service team immediately with photos of the product and packaging. We will work to replace the item or provide a refund as quickly as possible.
Exchanges
If you need to exchange an item for a different size or color, please contact our customer service team. We will guide you through the exchange process, and you may be responsible for any price difference and shipping costs associated with the exchange.
Non-Returnable Items
Certain items are non-returnable, including:
- Mattresses and bedding accessories (for hygiene reasons)
- Customized or personalized items
Cancellations
If you wish to cancel an order, please contact us as soon as possible. Once an order has been shipped, it cannot be canceled, and the return policy will apply.
Changes to This Return Policy
We reserve the right to update and modify our Return Policy at any time. Any changes will be effective immediately upon posting on our website.
Contact Us
If you have any questions or concerns about our Return Policy, please contact us at abcmattress1998@gmail.com.
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